Holland & Barrett Gibraltar is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to provide a website that is inclusive, accessible, and user-friendly, in accordance with the Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector bodies (Web Accessibility Directive), as well as the European Accessibility Act (EAA).
Our objective is to continually improve the user experience for everyone, applying relevant accessibility standards and best practices.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons:
Some images on the website may lack appropriate alternative text (alt text), which may hinder screen reader users.
Certain form fields and interactive elements do not always have descriptive labels or accessible instructions.
Colour contrast ratios on some text and background combinations may not meet minimum contrast requirements.
Some downloadable PDF documents are not fully accessible to screen reader technologies.
The website may present issues with keyboard navigation, particularly in dropdown menus and modal windows.
Focus indicators may be insufficiently visible when navigating via keyboard.
At present, no content has been declared as a disproportionate burden under the accessibility regulations.
Third-party content not funded or developed by Holland & Barrett Gibraltar, such as embedded videos from external platforms, may not fully meet accessibility standards.
This statement was prepared on 13 May 2025.
The accessibility assessment of www.hollandandbarrett.gi was conducted through a combination of self-assessment and automated testing tools.
We welcome feedback on the accessibility of this website. If you encounter accessibility barriers or need information in an alternative format, please contact us:
Email: support@hollandandbarrett.gi
Telephone: +350 200 12345
Postal Address: Holland & Barrett Gibraltar, 160 Main Street, Gibraltar GX11 1AA
Please specify the webpage and the issue you have encountered. We aim to respond to accessibility-related queries within 5 working days.
Should you be dissatisfied with our response to your accessibility-related feedback, you have the right to contact the Gibraltar Regulatory Authority (GRA) to escalate your complaint:
Gibraltar Regulatory Authority (GRA)
Website: www.gra.gi
Email: info@gra.gi
Telephone: +350 200 74636
Postal Address: 2nd Floor, Eurotowers 4, 1 Europort Road, Gibraltar GX11 1AA
We are actively working on improving accessibility on www.hollandandbarrett.gi. Planned improvements include:
Comprehensive accessibility audit by external specialists.
Implementation of WCAG 2.1 AA compliant design and development practices.
Regular training for content editors on accessibility best practices.
Progressive remediation of existing PDF documents.
Enhancing keyboard navigation and focus indicators.
We aim to address the key accessibility issues identified by December 2025.